North York Chrysler Jeep Dodge FIAT

North York Chrysler Jeep Dodge Ram Fiat is committed to excellence in serving all customers including people with disabilities.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was passed by the Ontario legislature with the goal of creating standards to improve accessibility across the province.

The AODA allows the government to develop specific standards of accessibility that are designed to help Ontario more accessible.

One of the specific standards that has been developed, and made law, is the Accessible Customer Service Standard. This is standard details specific requirements for all service providers.

In general, providers must deliver service in a way that preserves the dignity and independence of people with disabilities. Providers must also integrate services and equal opportunity.

The accessibility standards for customer service apply on and after January 01, 2010 and to other providers of goods or services on and after January 01, 2012

Requirements under the AODA, regulation 429/07

Organizations Must:

• Establish policies, practices and procedures on providing goods or services to people with disabilities.
  
  
• Use reasonable efforts to ensure that policies, practices and procedures are consistent with the core principle, dignity, integration and equality of opportunity.
  
  
• Allow people assistive devices in the work place, like wheelchairs, walkers and oxygen tanks
  
  
• Allow service animals
  
  
• Welcome support persons
  
  
• Train staff, volunteers and any other people who interact with the public or other third parties on its behalf on a number of topics as outlined in the customer service standard.
  
  
• Train staff, volunteers and any other people who are involved in developing its policies, practices and procedures on the provision of goods or services on a number of topics as outlined in the customer service standard.
  
  
• Communicate with a person with disability in a manner that takes into account his or her disability
  
  
• Let customers know when accessible services aren't available
  
  
• Invite customers to provide feedback

The purpose of this Customer Service Standard Policy is to fulfill the requirements set out in regulation 429/07 to establish a policy for North York Chrysler Jeep Dodge Ram Fiat for governing the provision of its goods or services to persons with disabilities.

This policy shall apply to every person who deals with members of the public or other third parties on behalf of North York Chrysler Jeep Dodge Ram Fiat, whether the person does so as an employee, volunteer or otherwise.

To implement this policy, management employees shall:

• Establish practices and  procedures
  
  
• Evaluate practices and procedures
  
  
• Revise practices and procedures as required
  

Review and amendment shall take place on an ongoing basis, and at a maximum interval of every 2 years.

Assistive Devices
We will ensure that our staffs are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Person with Disabilities
Individuals that are afflicted with a disability as defined under the Ontario Human Rights Code.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed parts of our premises that are open to the public.

Support Persons
A person with disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Accessibility Coordinator
The person appointed by North York Chrysler as accessibility Coordinator.

North York Chrysler Jeep Dodge Ram Fiat will notify customers of this plan through a notice posted on our premises and our website.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities e.g. an entrance way that is under repair, renovations that limit access to an area that is temporary unavailable.

North York Chrysler Jeep Dodge Ram Fiat will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at (list all locations where this notice will be made available) Alternative methods of service may be considered and those impacted by service interruption shall be informed of any alternative.

Training for staff
North York Chrysler Jeep Dodge Ram Fiat will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.

Individuals in the following positions will be trained:
Every person who deals with the public on behalf of North York Chrysler and its dealerships including 3rd parties; all employees, i.e. Management, Customer Service Representatives, Sales Associates etc.
This training will be provided to staff during the hiring process within 90 days of hire. Employees, agents, volunteers, managements shall receive training during the orientation.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  
  
• North York Chrysler Jeep Dodge Ram Fiat's plan related to the customer service standard
  
  
• How to interact and communicate with people with various types of disabilities
  
  
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  
  
• What to do if a person with a disability is having difficulty in accessing North York Chrysler Jeep Dodge Ram Fiat's good and services
  

*Staff will also be trained when changed are made to our plan.